Shipping and returns
You must return your items to our Marieville warehouse by mail or Purolator at your costs
LEGAL NOTICES / CONDITIONS OF SALE
If the products you have purchased from Sportchief are not completely suitable for you, we will grant returns within 30 days of receipt if all of the following conditions are met:
- The item has not been worn.
- It is still in its original box.
- You have the invoice or receipt for the transaction.
In the event that the return does not comply with these criteria, the product may be returned to you and the delivery costs may be charged to you.
HOW TO MAKE A RETURN PAR LA POSTE OU PUROLATOR
Return the package to the Sportchief warehouse at your expense, the merchandise must be adequately packaged to protect it. We advise you to take out insurance in case of loss (higher costs)
We will make the refund upon receipt of the package, by the same method of payment of the purchase. Please allow 5-10 business days for carrier shipping time and credit processing.
SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:
888 Chambly Street
**Purchases made in store can only be processed in store
** If you are not completely satisfied with your purchase, Sportchief is committed to respecting its return policy appearing above.
Items supplied by Sportchief are brand new and free of defects. They are guaranteed for a period of 30 days from the date of purchase against any manufacturing defect if the product has been used under normal conditions. In these cases, we will replace the product or refund you with the same method of payment of the purchase.
At Sportchief, our goal is for our customers to adopt our clothing and be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, we will gladly refund qualifying merchandise that has not been worn, washed, damaged, or has a manufacturing defect, within 30 days of the date of receipt of your order.
NO REFUNDS ON GIFT CARDS.
Products returned as new only
At Sportchief, we offer quality products that are new and in perfect condition. If you return a product, we must be able to resell it. The merchandise must not have been used, all labels must be attached and the packaging must be intact.
To be considered new, a product must be clean, odorless and free of animal hair. In the same way that a customer may try on a coat in store and decide to leave it on the hanger, your returned order constitutes a fitting.
It is at the discretion of Sportchief to decide if the product is no longer in acceptable condition.
Products purchased on sale
Products at 50% off or more are non-refundable and non-exchangeable, whether online or in store.
Once your package has been received at our premises, we do our best to process returned items within 10 working days. During sales and holiday periods, these delays may be longer. Please note that these times do not include transport to and from our premises.
When you order online, in most cases, the items in your order will be delivered by Canada Post in one shipment. Sometimes it will be delivered to you by Purolator, depending on your mailing address. Additional postage costs may be charged to you if our carrier charges us additional costs to deliver to your address.